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activation on Tooway surfbeam2 RM4100

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spikey

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Mar 13^th, 2012 at 9:29am

Hi all.

I had a small activation problem after set-up as to where my activation page after I put in the codes said "access denied" but underneath in a small box said activated.
All levels seem OK and do have "status OK" and ON -LINE, I can go online no problem and have a SNR of 13dB.

just a bit puzzeld on why it said this because when we did a Self install system of the same type for my friend it had the thumbs up screen on final Activation, its just the denied bit thats puzzels me!!!.

Just wonderd if it is something in the setup tht isn't correct but seems to work fine all the same???

Thanks in advance

Spikey.

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spikey

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Reply #1 - Mar 17^th, 2012 at 9:07pm

Just a thought >Could this be because I am working from a Netbook and Not a laptop/ settings or something different ??? because it seems to be online even so.

Or just by chance if I wanted to go through the activation page /process again can I do that by doing it from our tower PC or is it a one off measure as I did try this and because it is on-line it didn't seem to take me to the activation page again.
I am just a bit concerned because of not getting the activation thumbs up but previous to that I did get the box stateing Status OK with good forward link 12db and download at 13.2

Have I anything to worry about???

Sp.

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creusetec Member ★★ Offline Posts: 27	Reply #2 - Mar 17^th, 2012 at 11:00pm Doubt if its anything to worry about , I set all my clients systems up on a netbook �no probs and have had occasions when no thumbs up page showed , iI you go to �https://checkportal.skylogicnet.com you should see details of your terminal from skylogic, if you do you must be on the system ok
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spikey Member ★★ Offline Posts: 17	Reply #3 - Mar 18^th, 2012 at 5:48am thanks for that, feel much better. I'll go into the site later and have a look. You don't think its related to the modem's mac address that hasn't been sent to the main hub as I did read something on a forum about this. Cheers Spikey.
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creusetec Member ★★ Offline Posts: 27	Reply #4 - Mar 18^th, 2012 at 10:04am If you go to that page on your tooway system ( you cannot get it from a normal broadband connection ) �you will see details of your mac address , signal levels volume usage �etc �relating �to only YOUR �connection . If skylogic did not have your MAC I think you would not be connected
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spikey Member ★★ Offline Posts: 17	Reply #5 - Mar 19^th, 2012 at 8:31pm Hi . I tried tht checkportal link and couldn't get in??? also just a thought, my friend has a KU band sat meter. Could we make a KU band LNB mount instead of the tria to get the signal easier because we are on a hill and vunrable to bad winds/ knock out and then fit the tria after/ to save all that beeping malarky??? Cheers Sp
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creusetec Member ★★ Offline Posts: 27	Reply #6 - Mar 20^th, 2012 at 4:52pm I think that "beeping malarkey" is the best way to set up a tooway dish short of a KA band spectrum analyser. Re checkportal , you cannot get in ? can you actually get other web pages ? if so thats very odd maybe someone else has an idea ? Conact your service provider . they should know if your activated or not they bill you !
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spikey

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Reply #7 - Mar 20^th, 2012 at 8:32pm

hi .

Yes I can get other webpages so on-line.

Maybee I'm going into the checkportal by the wrong way, I have typed it in the internet browser is this correct and knothing??

But you do say go in from the tooway, so how do I get in through that.

I have been into the modem status and its 13db and everything else looks fine and is doing what it should.

I would like to know how I do the checkportal though

Cheers
Sp

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spikey Member ★★ Offline Posts: 17	Reply #8 - Mar 21^st, 2012 at 7:08am OK thanks, I'm away at the moment for a few days. I'll let you know how I go on.. on my return. Just another question, is it expensive for a KA band analyser or do you you do your through the beep /Tria method finder even so. Thanks again Sp.
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creusetec Member ★★ Offline Posts: 27	Reply #9 - Mar 21^st, 2012 at 8:23am Beeper on tria once you get the knack you can get excelent results
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eskemo Member ★★ Offline Posts: 9	Reply #10 - Mar 21^st, 2012 at 9:40am The beeper is easy. On my 1st mobile setup it took less than 15mins. Especially if you use the KA finder app or website 1st as this helps you point in the right general direction
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spikey Member ★★ Offline Posts: 17	Reply #11 - Mar 29^th, 2012 at 9:50pm Hi. Can you tell me how much use-age online you have used up. Cheers Sp
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