NET LED going off

hello,

Please am having an issue with my ISP on X3 evolution modem. After activation of the modem, some days later I discovered that the modem NET LED on the modem will be off while RX and TX are on. After series on rebooting the NET will come up. On complaining to my ISP they keep on telling me that even with at the time the NET was off that am passing internet traffic which I don't understand the possibility of that. Though firstly they said it is congestion that is causing the NET Led to be off at this I upgraded the bandwidth. After the upgrade the problem persists.
so my questions are:
1) how true is their claim that while the NET LEd is off the modem is still passing internet traffic?
2) can congestion on network cause NET Led to be OFF?
3) what can be causing the NET Led to be going off at a particular time of the day always?
4) what is the possible solution?

Thanks for your contributions.

Hi,

usually when the NET light is off it means that there is a connection issue between the NMS and the remote and results in the hub not receiving the "remote hello" it requires for the remote to be completely in the network. This could be a few things:
- hub routing issue
- QoS issue
-remote configuration issue

I would ask how they upgraded you? I.e. by using just the simple Downstream/Upstream MIR, or by performing this in a group/remote QoS.

However I have see a remote still passing traffic like they say when it does not have the NET light lit. But I would ask what traffic they are seeing? I.e. HTTP, TCP,UDP, multicast. They might have an IP conflict someone on their network which is causing it also.

good luck!