Trying to self-install Hughes DW4000

Hey ,I am new here I bought a used dw4000 system and installed it by following info found in various forums.

I called Hughes and set up a used equipment account. and they told me I had to have an inspector come out to commision it.

OK my question is this, should not I be able to run an ACP test in auto and pass it without first being commisioned or running web setup?

I have a recieve signal locked on to a satellite AMC9 at 83w 1310 I believe. the signal is 80 and the ACP test runs in manual mode and passes with an 83 polarization.
When I try auto mode I get a message that says cannot establish satellite communication, and websetup gives the same error, however trying to run websetup via phone modem connects then says failed to download keys, try later. but never will go further than that.

Any suggestions, does hughes need to do something on there end first to activate the modems or what, If I do have to have an inspector come out, I at least want to know beforehand that the equipment works and have him here for only a short time.

any help would be appreciated.

Thank You