iDirect 3100 console / Rx lock issue

Hi all,

I have a strange issue concerning a 3100 series remote (running software version 6.0.9.4):

I only achieve an Rx lock if I have an active Hyperterminal session to the remote. I cannot reset the modem via iMonitor.

I've noticed that the value for Rx AGC is usually somewhere around -30 to -20.
Without the Hyperterminal connection, this value is around +7.
Once I connect to the remote via Hyperterminal, the Rx AGC value changes to -30 and the remote connects to the network.

Does anyone know the reason and how to solve this?

Thanks

I have some problem to get connected to by console cable. The cable itself is tested and working fine. The modem I want to connect to is red-blinking the status LED, that's why I need to connect to it via console to check out the cause of the problem.

I hope anyone have an idea how to get connected to it ?

Another Issue:

I have a working iDirect 3000 working but sometimes it cant lock the rx signal and sometimes it needs a lot of time to do ( 2 - 3 mins). When I do the command:
rx enable on
It connected immediately!
I think that if anyone have an idea if there's an parameter in the option file that help to make this command run by default ?

Thanks in advance.