Asking your help in iDirect 3000

I had an iDirect  3000 modem and i was on nss  setallite
because of bad serivecs i am forced to end my subscription on that setallite ,
i was adviced to supscribe on intelsat,but my problem when i want to upload the option file  it say that there is error in ths passward although i am quite sure of the the ip i logged in ,and the passward.
i contact my previous service supplier and he assured me that it is the ip and the passward  i looged in is correct .
so can you help me to solve the problem
and i will be very greatful.
with deep regardes

It could be set back to the "default" password.  

iDirect has a feature by which the network operator can "lock" the modem in case you lease it and don't finish paying for it, or perhaps breach a contract before it is terminated.  I don't know if that's the problem, but it could be.

By the way, the satellite (NSS-7) has nothing to do with the service quality.  That's a function of the service provider, and often a function of the customer's own bandwidth management or lack thereof at their site. 

Pat