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Strange Outage

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Alkan CIT
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Apr 29th, 2008 at 2:11pm  
i really need your help to fine the reason for that outage..
our NOC is HX noc ,, an outage happened on friday No remotes were working but the strange thing that i saw that the outroute is up from the DNCC and the 3 inroutes also were up and the remotes were recieving only and no transmite .. and from the graph i put on my NOC i saw the local timing unit and the echo timing unit were recieving normally.....
the noc returned up only when i swapped between my 2 redundncy tranceivers (TX&RX)
also another outage happend after one week at same day and time but at taht time i swapped the RX only and also noc was up

please,any one can help me ?
waiting for your replies
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A.Walker
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Reply #1 - May 1st, 2008 at 2:46pm  
Dear Sir

Which NOC is your Satellite on and where do you host it ?

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Alkan CIT
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Reply #2 - May 1st, 2008 at 10:56pm  
arabsat C band
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A.Walker
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Reply #3 - May 6th, 2008 at 4:34pm  
Dear Abdoulla

You should really be asking Hughes ETAC support for help on this problem
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Alkan CIT
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Reply #4 - May 7th, 2008 at 9:23am  
ok thanx
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