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Can't ping iDirect remotes

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Ex Member
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Jul 8th, 2009 at 8:44pm  
We recently purchased an iDirect hub and started to pring iDirect modems to the network. After upgrading the modems with the proper packages and option file and pring the modems to the network, everything is working fine and we could pass traffic accross the satellite but we cann't ping the modems remotely. We're using infinity and evolution models with 8.3.1 NMS.

By the way, we could ping and console to the modems locally. The issue is we can't ping modems from outside. Not sure is it Hub misconfiguration or something else blocking the ping.
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« Last Edit: Jul 9th, 2009 at 11:02pm by Admin1 »  
 
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TDMAMike
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Reply #1 - Jul 9th, 2009 at 11:41am  
You have those networks populated in your upstream router, correct?  Are you seeing any round trip times in the latency tab of iMonitor?
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Regards, &&&&M
 
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Reply #2 - Jul 9th, 2009 at 4:05pm  
That's right, and I do see round trip times
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Reply #3 - Jul 9th, 2009 at 6:21pm  
Where are you trying to ping the remotes from (NMS, PP, Upstream Switch, Tunnel Switch, etc....)?
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Reply #4 - Jul 9th, 2009 at 6:31pm  
from my office or home computer.
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TDMAMike
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Reply #5 - Jul 9th, 2009 at 8:22pm  
Is your hub on a public IP?  Or do you VPN to it?
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Regards, &&&&M
 
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Reply #6 - Jul 9th, 2009 at 8:41pm  
The has private ip and we don't vpn to it at the moment. We're thinking of having a vpn tunnel to try solving this issue.
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