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TAC login

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Ex Member
Ex Member


Dec 12th, 2008 at 2:55am  
Does anyone know how to get a TAC login account?any price?


Thanks
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Reply #1 - Dec 12th, 2008 at 11:06am  
A TAC account comes with an active iSupport agreement with iDirect.

If you are a client of iDirect then you should have this.  if you are a customer of a customer, or an end client, it is very unlikely that you will get a direct TAC login account.  iDirect do not as a standard deal directly with end clients.

But if you could expand a little more on what you need the access for, perhaps the forum can give a more detailed answer.  Do you need to access software?  Do you want to open tickets (faults, issues, RMA's).

In short I would be very surprised if iDirect give TAC access to anyone who is not on active iSupport with them.

The other way to find out is to email them and ask.........
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Reply #2 - Dec 15th, 2008 at 8:45am  
we have been operating hub for 2 years without knowing isupport is. yes, we need to access software, upgrade, and documentations related. any idea of the price (isupport)?
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Reply #3 - Dec 15th, 2008 at 9:16am  
There are three levels of iSupport: Basic, Enhanced and Premium. For software updates etc. you will need Enhanced.

The cost is based on a percentage of your hub equipment. Your company might actually have iSupport, email tac@idirect.net to enquire about that.

If you do not have iSupport, the best way to proceed is to contact your iDirect sales representative and ask them to assist calculating the costs and lead you through the process or you can send a email to sales@idirect.net, they will put you in contact with the right person.
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